Achieve high customer service levels without sacrificing financial performance.

In the Hospitality industry, few things have more impact on the bottom line than the way a company manages its workforce.  After all, in a typical hospitality company labour represents more than 50% of operational costs and is one of the fastest growing expenses.  But it’s not just a question of finding ways to control your largest expense.  There is an equally important impact on revenue because a coordinated and motivated workforce is essential if you are to satisfy customers and keep them coming back.

Forward thinking hospitality companies are seeking an advanced workforce management solution that integrates easily with their IT infrastructure to help control costs, increase revenue and sustain customer satisfaction.

Interflex systems address the key challenges of workforce management in the hospitality industry, including compliance with labour and health & safety regulations, automation of payroll and policies and the need for detailed reporting and analytics.

Modular in their construction, Interflex systems can be tailored to your specific needs and easily expanded to suit changing requirements. They allow access control, time & attendance, absence management and scheduling and rostering to be linked for maximum effectiveness in order to reduce cost, improve productivity and ensure customer satisfaction.

 Typical Hospitality Workforce Challenges

With staffing costs being the major operating expense in the Hospitality industry, one of the main challenges owners and managers face is the precise management and scheduling of their staff across the business, ranging from bar service, waiter service, chef, kitchen porter, room cleaning and customer service. 

Challenges

• Remove traditional laborious & costly manual processes for recording work hours and rostering staff
• Tracking and managing split shifts and location of staff
• Visibility of workforce operations and demand for staff
• Managing rosters based on planned and current occupancy
• Ability to plan for seasonal fluctuations
• Forecasting labour costs
• High absence rates and staff turnover
• Comply with legal contracts of employment e.g. European Working Time Directive
• High level of staff and customer contact